FAQs

The New Way Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from MasterCard International, Inc. “Metropolitan” and “Metropolitan Commercial Bank” are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.

Getting a NewWayCard

What is the New Way Prepaid MasterCard?

The New Way Prepaid MasterCard:

 

– is a safe alternative to cash 

With the New Way Prepaid MasterCard, your money is safe and protected by the MasterCard Zero Liability policy*. If your Card is lost or stolen your money is safe. Just call us and in most cases we will replace your money and card*. In addition, you have a secure PIN (Personal Identification Number) code to get cash from ATMs.

 

– is easy 

Because it is a prepaid card, you are in control of your balance, because you spend only what is loaded to the card. In addition, you can receive free text** or email alerts, so you will always know your balance.

 

– saves you time and money

By using the New Way Prepaid MasterCard, you can avoid money order fees in order to pay your bills and also avoid long checking cashing lines. After you add money to your Card, you can use it everywhere Debit MasterCard is accepted, worldwide! You can make purchases at stores, restaurants, online and over the phone. Plus, the Card also provides a simple way to pay bills, allowing you to pay them in person or online and by phone from the comfort of your home, 24/7. New Way Prepaid MasterCard offers a Money Back Guarantee if you are not satisfied with your Card, just let us know within the first 30 days and we will refund your Monthly Maintenance Fee.

 

*Conditions and exceptions apply – see Cardholder Agreement.

**There is no cost for alerts from New Way Prepaid MasterCard, however, messaging and data rates apply and your cell phone must be text message enabled. Please check with your cell phone carrier for rates and availability.

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Who can enroll for the New Way Prepaid MasterCard?

You must be/have:

– A United States or Puerto Rico resident and have a verifiable physical street address (No P.O. Boxes are accepted)

– Age 18 or older

– A valid ID i.e., a Matrícula Consular, Passport, Social Security Number, TNT, Driver’s License or an Alien ID Card (Green Card)

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How can I get a NewWayCard?

To enroll, we need 4 things:

1. Your home address where you’d like us to mail your Card – (No P.O. Boxes are accepted)

2. Your date of birth

3. Your home phone number and if you have one, a cell phone number and email address

4. A form of ID such as a Matrícula Consular, Social Security Number, TIN, Passport or Driver’s License NOTE: Please know that we take your security very seriously. Our website safeguards your information so you can enroll with confidence.

To Enroll simply go to www.newwaycard.com/getcardnow

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Do I need a bank account to receive a NewWayCard?

No, you do not need a bank account.

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Will there be a credit check?

There is no credit check required to receive a card.

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Do I need to have a Social Security number to receive a NewWayCard?

No, you do not need a Social Security number to receive a card. However, you must have two forms of government issued identification cards.

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If I don’t have a SSN, what type of ID can I use to receive a NewWayCard?

To receive a NewWayCard you need to two forms of government issued identification cards and proof of residence. You will also need a valid mobile number and email address to receive system generated messages.

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What if my information is declined?

If your information is declined, please call customer service at 855-281-3502.

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After I complete the enrollment process, how long does it take to receive my NewWayCard?

After completing the registration process, it can take up to 7-10 business days.

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What happens if I don’t receive my card?

If you don’t receive your NewWayCard in 10 business days, please call customer service at 855-281-3502.

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Is the NewWayCard like a credit card?

No, the NewWayCard is a MasterCard prepaid debit card.

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What is a prepaid debit card?

A prepaid debit card is a bank card that can be used to make point of sale transactions, online purchases, pay bills and send money.

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Companion Card

What is a Companion card?

A companion card is an extra NewWayCard that is linked to your primary card. Your companion card can be used exactly the same way you use your primary. The only difference is your companion is loaded from your primary card.

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What is the purpose of a companion card?

You can give your companion card to a spouse, friend or relative. One use for a companion card is to give it to someone who your regularly send money to. There are not fees for card to card transfers. Remember, you are responsible for the companion card and how it gets used.

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Do I have to enroll again to receive a companion card?

No, you do not need to enroll again to receive a companion card. You can get a companion card by going to www.newwaycard.com and logging in to your account or calling customer service at 855-281-3502.

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How much does it cost to get a companion card?

It cost $2.00 to order a companion card.

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How long does it take to receive my companion card?

You will receive your companion card in 7-10 business days at the address used to receive your primary card.

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Can I receive my companion card at a different address?

No, you cannot receive your companion card at a different address. Your companion card will be delivered to the address used to receive your primary card.

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How to Load your NewWayCard

How does the NewWayCard work?

Before you can use your NewWayCard, you need to call 855-281-3499 to activate your card.

Once your card is activated you need to load money on to your card.

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How do I load money on to my NewWayCard?

There are 3 ways to load money on to your NewWayCard: direct deposit, cash or payroll check.

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What is direct deposit?

Direct deposit is a process where your employer will put your money directly on to your NewWayCard, instead of giving you a payroll check.

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Do I need to put my whole paycheck on to the NewWayCard?

No, you do not need to put your whole paycheck on to your NewWayCard. Just tell your employer how much money you want to put on your NewWayCard every time you get paid.

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Do I need to tell my employer every time I get paid?

No, you do not need to tell your employer how much money to load on to your NewWayCard every time you get paid. When setting up direct deposit, you can choose to load the whole amount or just a portion of your paycheck.

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Can I use direct deposit for my government benefits?

Yes, you can have your government benefits loaded directly on to your NewWayCard

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How much is direct deposit?

Direct deposit is free.

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If I use direct deposit, when is my money available.

When using direct deposit, your money is available as soon as your employer or government organization send the money to your NewWayCard.

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If I use direct deposit can my employer, see my balance?

No one can see your balance except you.

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If I use direct deposit can my employer, see where I make purchases or what I buy?

No one can see where you shop or what you buy except you.

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How can I stop direct deposit?

To stop direct deposit, you must tell your employer to stop the direct deposit.

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How can I load cash on to my NewWayCard?

Cash can be loaded on to your NewWayCard using any of the MasterCard participating load networks; Greendot, Western Union and NetSpend. You can also load cash on to your NewWayCard by going to the cashier at Walmart, CVS drug stores and other participating retailers and merchants.

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Where can I use Greendot, Western Union or NetSpend?

Greendot, Western Union and NetSpend are available at most retailer and merchants?

Just ask the cashiers or customer service if they load prepaid cards.

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How much does it cost to load cash on to my NewWayCard?

The fee to load cash on to your NewWayCard is determined by the load network.

The cost load cash on to your NewWayCard can range from $3.74 to $5.95.

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If I load cash on to my NewWayCard, how fast can I use my NewWayCard?

When you load cash on to your NewWayCard, you can use it immediately.

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How can I load my payroll check on to my NewWayCard?

To load your payroll, check on to your NewWayCard you must use a mobile app developed by INGO. You can download the INGO App at the Google and Apple online stores.

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How much does it cost to download the INGO mobile app?

There is no cost to download the INGO mobile app.

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How much does it cost to load my payroll check on to my NewWayCard?

INGO charges $5.00 or 1% of the face value of your payroll check, whichever is greater, to have immediate access to your money. Using this service will be FREE if you can wait 10 days to before accessing your money.

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Is there any other way to load my payroll check on to my NewWayCard?

Yes, you can use either INGO or direct deposit to load your payroll check on to your NewWayCard

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If I use INGO to load my payroll check on to my NewWayCard, when will my money be available?

When using INGO to load your payroll check on to your NewWayCard, if you choose to pay $5.00 or 1% of the face value of your paycheck, whichever is greater, your money will be available immediately.

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Loads and spending limits with NewWayCard

How much money can I load on to my NewWayCard?

You can load up to $5000.00 per day on to your NewWayCard.

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How much money can I keep on my NewWayCard?

You can keep up to $10,000 on your NewWayCard.

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Does my NewWayCard have a spending limit?

You can only spend $2000.00 per day using your NewWayCard.

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Can I spend more money than is on my NewWayCard?

No, you cannot spend more money than is available on your NewWayCard.

Note: Your NewWayCard is not a credit card.

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How can I load money on to my companion card?

The only way you can load money on your companion card is by doing a card to card transfer from your companion card.

Note: Card to card transfers are FREE

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How much does it cost to load my companion card?

Loading money your companion card from your primary card is FREE.

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Where I can use my NewWayCard

Where can I use my NewWayCard?

Your NewWayCard can be used anywhere MasterCard is accepted. Just look for the MasterCard sign wherever you shop or ask the cashier if MasterCard is accepted.

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Can I use my NewWayCard to make purchases online?

Yes, you can use your NewWayCard to make purchases online with any retailer or merchant that accepts MasterCard.

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Can I use my NewWayCard outside of the United States?

Yes, you can use your NewWayCard outside of the United States at any merchant where MasterCard is accepted.

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Can I use my companion card outside of the United States?

Yes, you can use your companion card outside of the United States at any merchant where MasterCard is accepted. Just look for the MasterCard sign wherever you shop or ask the cashier if MasterCard is accepted.

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How to Use Your NewWayCard

How can I use my NewWayCard?

You can use your NewWayCard by selecting debit and entering your PIN or selecting credit at the time of your purchase.

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How can I select credit at the time of my purchase if my NewWayCard is not a credit card?

The reason you can select credit at the time of your purchase is because debit and credit only refers to the type of network that will process your purchase. Debit purchases use the ACH network and credit uses the MasterCard network.

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How much does it cost to use the debit network?

There is a $0.50 cents charge every time you use the debit network to make a purchase. When using your NewWayCard outside of the United States this same type of transaction will cost $1.50 every time you make a purchase.

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How much does it cost to use the credit network?

There is no charge for using the credit network when making a purchase. When using your NewWayCard outside of the United States this same type of transaction will cost $1.50 every time you make a purchase.

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Can I get cash back after making a purchase?

Yes, you can get cash back after making a purchase by selecting debit and using your PIN.

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How much does it cost to get cash back after a purchase?

There is a $0.50 cents charge every time you get cash back after a purchase.

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Can I use my NewWayCard at the ATM?

Yes, you can use your NewWayCard at most ATM’s.

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How much does it cost to get cash from an ATM?

It will cost $1.75 to get cash back from an ATM, plus whatever the bank charges for accessing that ATM. When using an ATM outside of the United States, getting cash from the ATM will cost $3.00.

Note: Most ATM owners charge an additional fee to get money, please read the signs posted on the ATM before taking money.

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When using my NewWayCard to exchange dollars to a foreign currency is there a currency exchange fee?

Yes, is a 2% charge to exchange currencies.

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Protecting your NewWayCard

What do I do if I forgot my PIN?

If you forget your PIN, please call customer service at 855-281-3502. You can reset your PIN by following the prompts by the automated attendant.

Note: If you still have a problem with your PIN after using the automated attendant, you can speak with a representative. For your protection, the customer service representative will ask your personal questions before resetting your PIN.

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Is the money on my NewWayCard protected?

Yes, the money on your NewWayCard is protected by the Federal Deposit Insurance Corporation, which also known as the FDIC.

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Can I lose the money on my NewWayCard?

No, the money on your NewWayCard is protected by the Federal Deposit Insurance Corporation, which also known as the FDIC.

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What do I do if a lose my NewWayCard?

If you lose your NewWayCard, you must immediate call customer service at 855-281-3502 to report your lost or stolen NewWayCard.

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Will I lose the money on my NewWayCard if it is lost or stolen?

No, you will not lose the money on your NewWayCard if it is lost or stolen

Note: You must call customer service at 855-281-3502 immediately to help protect your identity and fight fraudulent behavior with your NewWayCard.

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Is there a fee to replace my lost or stolen card?

The fee to replace a lost or stolen card is $10.00.

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How can I check my balance on my NewWayCard?

You can check the balance on your card by going to www.newwaycard.com and logging into your account or by calling customer service at 855-281-3502 to use the automated attendant or speaking with a representative.

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Activity Information in your NewWayCard Online

How much does It cost to check the balance of my NewWayCard?

Checking your balance is FREE when you go to www.newwaycard.com and log in to your account.

Note: Checking the balance of your NewWayCard using an ATM costs $1.50.

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How can I review my NewWayCard transaction histories?

You can check your transaction histories by going to www.newwaycard.com and logging into your account or by calling customer service at 855-281-3502 to use the automated attendant or speaking with a representative.

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How much does It cost to check the transaction histories of my NewWayCard?

There is no fee for checking your transaction histories.

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How can I view or download statements for my NewWayCard?

You can check your transaction histories by going to www.newwaycard.com and logging into your account or by calling customer service at 855-281-3502 to use the automated attendant or speaking with a representative.

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How much does It cost to review or download statement for my NewWayCard?

Reviewing your statement at www.newwaycard.com is FREE. You can also order 2 printed copies of your statement every 6 months for FREE. More than 2 copies every 6 months will cost $1.95 for every printed statement.

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Can I return merchandise purchased with my NewWayCard?

The retailer or merchant determines their own return policy. When a return is approved all monies will be put back on to your NewWayCard.

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What if I disagree with a transaction that has posted to my account?

You can call customer service at 855-281-3502 and a representative will assist you.

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